Shipping and delivery

Select your destination at checkout to see available shipping and any charge before paying. Delivery time depends on the destination and carrier. Custom orders also require production time. If you need your order by a specific date, email [email protected] before ordering for an estimate.

Standard products

Contact us within 30 days of delivery to request a change-of-mind return of a standard, non-personalized product. Please keep it unused and in its original packaging where possible. The customer pays return postage for a change-of-mind return unless applicable law provides otherwise. Email us for instructions before sending a product back.

Personalized products

Products made with your uploaded artwork are not eligible for change-of-mind returns once production has started, where applicable law permits. Contact us as soon as possible if you need to change the artwork or cancel.

Damaged, defective or incorrect items

Email us with your order number and, if possible, photos of the issue. We will arrange an appropriate remedy and cover return postage if a return is required for an item that arrived damaged, defective or incorrect. Any refund due will go to your original payment method. These policies do not limit your statutory rights.